FAQ & Troubleshooting
Last updated
Last updated
This section provides answers to frequently asked questions (FAQ) and troubleshooting tips to help you resolve common issues when using the Recrubo integration in Carerix.
You can access the Recrubo dashboard in the right-hand corner of the Carerix interface. The dashboard is embedded as an iframe and gives you access to the full Recrubo system, where you can manage flows and view statistics.
The Recrubo integration provides a WhatsApp tab on each candidate’s profile. Simply open the candidate’s profile, navigate to the WhatsApp tab, and you can manage conversations directly from there.
Additionally, you can find WhatsApp functionality under the WhatsApp icon in the left-hand menu, which provides a central place to manage your WhatsApp communications.
The initial sync is performed once the integration is set up.
After the initial sync, all data syncing is done instantly via webhooks, so there is no need for manual syncing. This applies to all candidates, vacancies, and other relevant data.
No, after the initial sync, all candidate and vacancy syncing is handled automatically using webhooks. There is no need for manual syncing.
However, if you need to sync an individual candidate immediately, you can do so by opening the candidate’s profile in Carerix or by accessing the WhatsApp inbox.
Ensure that the candidate has a valid phone number with a country code. If the phone number is missing the country code or is invalid, the WhatsApp chat will not load. You can update the candidate's phone number in Carerix and refresh the page.
Solution: Only candidates with a valid phone number are synced to Recrubo. A valid phone number must include a correct country code prefix. Check the candidate's phone number in Carerix and make sure the country code is present. Once updated, the candidate will appear in Recrubo and the inbox should open.
Solution: Ensure that the integration has been activated in Carerix. If you do not see the Recrubo dashboard, please contact your administrator or our support team to verify that the integration and webhooks are enabled correctly.
Solution: First, check if WhatsApp has been correctly set up in Recrubo. You can verify this on the Integrations page in the Recrubo dashboard. Ensure that all the necessary settings for WhatsApp messaging are enabled. If the setup is correct and the issue persists, please contact support.
Solution: If you encounter errors when creating a WhatsApp template, make sure the WhatsApp integration has been properly configured. You can verify the status on the Integrations page within the Recrubo dashboard. If everything appears to be set up correctly and the issue continues, please reach out to our support team for further assistance.
Problem: WhatsApp has the requirement for phone numbers to be unique.
Solution: The objective is to avoid duplicate candidate profiles in your Carerix environment, we recommend utilizing the deduplication functionality to prevent candidates to be created multiple times.
This can be done by following these steps:
Click on the settings menu item under the maintenance header.
